Aims and Principles
Thurrock citizens advice bureau is a local registered charity started in 1975. It has provided independent advice services to local residents ever since and has been an integral part of the local authority’s strategic planning and service delivery ever since, particularly around welfare reform.
The Citizens Advice Bureau provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
The service aims:
- To provide advice to people for the problems they face
- To improve the policies and practices that affect people’s lives.
Our advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. It is available to everyone.
Nearly 8,000 residents seek advice from us every year, this represents around 6.5% of the adult local population. Achieving outcomes for residents with the provision of free, independent, impartial and confidential quality assured advice is one of the basic cornerstones of a free and fair society.